01 / PRODUCT
Digital experience
Interface and interaction design for the automated service.
← All case studies
PRODUCT EXPERIENCE / LEARNING SYSTEMS / MULTIMEDIA
Livingston International/
A connected digital product, learning and communication suite for an international customs-service transformation.
L/ALONSO / LIVINGSTON INTERNATIONAL / SELECTED ENGAGEMENTS / 06
01 / CONTEXT
Design for a new way of working.
As Livingston International prepared a new automated customs service, the challenge extended beyond the customer interface. A coordinated product experience, employee learning and stakeholder communication system was needed to make a complex transition understandable and usable across markets.
02 / DESIGN RESPONSE
One programme. Connected experiences.
ALONSO.studio worked across the design, development and production of an integrated suite—connecting customer-facing UX with instructional content and multimedia communication.
02 / ADOPTION
Employee learning
Learning experiences to support understanding and use across teams.
03 / COMMUNICATION
Multimedia production
Coordinated media to communicate the service and its operating model.
03 / SELECTED PRODUCTION
The product suite, in motion.
Three selected video pieces from the wider Livingston engagement. Conceived, developed and produced as part of a connected product-design and communication programme.
04 / CONTRIBUTION
From launch to adoption.
A coordinated digital experience and communication system brought product UX, learning and multimedia into one design programme—supporting the introduction of the service to customers, employees and stakeholders.
A cohesive product and learning suite, designed and produced to translate operational complexity into usable digital experiences.
NEXT CASE STUDY
Digital Designer Designation ↗Build the next chapter.
We design to fit the programme, institution and long-term system — not a fixed set of templates.